Getting help
If Receipt Genie is not behaving as expected, first confirm you are using the latest installed version shown in Settings → Receipt Genie → Version.
Common issues
Receipt date is undetermined
If Receipt Genie cannot confidently recognise a valid receipt date, it leaves the date undetermined rather than inventing one. You can leave it undetermined or choose a receipt date manually.
Duplicate receipt warning
Receipt Genie may warn when a new scan resembles a stored receipt. You can cancel the new scan or choose Save Anyway when the receipts are genuinely different.
Backup and restore
Create a backup from Settings and save it somewhere outside the app, such as Files or iCloud Drive. Restoring a backup replaces the app’s current stored Receipt Genie data with the selected backup.
PDF or CSV export
Exports are created on your device and shared using Apple’s system share sheet.
Contact
For help with Receipt Genie, contact support@geniecrafters.com.
When contacting support, please include a description of the problem and, where useful, your Receipt Genie version number. Please do not send receipt images or other personal information unless it is necessary to resolve your support request.
For privacy enquiries, contact privacy@geniecrafters.com.
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Privacy
Read the Receipt Genie Privacy Policy.